How to take the frustration out of signing documents for Provident Funding loans

Because Provident Funding is known for their lack of flexibility when signing documents, we’re providing the following requirements to help ease the process and ensure a smooth signing.  Please be very careful when completing a signing for Provident, any mistakes on the signing will result in a resign and a reduction in the notary fee.

Provident Funding Requirements

• All loan documents MUST be printed on 8 ½ X 11 paper.  Please NO 8 ½ X 14

• Cross outs or corrections are NOT allowed on any of the documents. If a change needs to be made, swap the document with the customer’s copy to re-execute it.

• If anything is wrong (names, address, etc.) the signing is adjourned. There can be no manual changes made; the documents will need to be re-drawn.

• Changes CANNOT be made to the notary jurats or acknowledgements – attach a new jurat or acknowledgment if anything needs to be changed.

• The borrower MUST write their own Dates and Sign consistent through out the entire file.

• The borrower MUST write their own Dates on The Notice of Right to Cancel – all dates must be by their own hand and pen – both borrowers MUST use their own pen – no swapping or changing at any time during the signing.

• AKA Statement – Cross-outs are NOT acceptable.  They may write their dispute on the document, but NO cross-outs.

At this time, Central Signing Service will no longer pay for additional trips or redraw fees due to these instructions not being followed. We are Provident approved and have a large bulk of the business so please let us know if you are not able to meet these standards.

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Updated Notary Public Reference Manual for Arizona

The state of Arizona has released the most recent revision to their Notary Public Reference Manual and notaries in that area may want to take note of the changes. Revisions in this new edition include how to apply with the secretary of state’s office, how to purchase a notary bond, information about a notary’s commission, and a notary’s duties as a public official. You can check out these change by going to the manual via the following link.

Arizona Notary Public Reference Manual [PDF]

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Decrease costly delays and duplicate signings via these E-doc printing tips

Due to the increased numbers of transaction that are now being transmitted electronically, we want to share the following information and best practices when printing your edocs.

Tips for Printing Documents:

You should not assume that the documents have been scanned over to you correctly. First review the documents before printing them to determine the size for which they are to be printed.

1. If they are scanned all 8 ½ X 11 (letter)– they need to be printed on the appropriate sized paper
2. If they are all 8 ½ X 14 (legal) – then they need to be printed on Legal
3. If they are mixed and scanned as mixed, then print them on mixed pages if you have a multiple page printer. If not, print them all on legal, but make sure they do not shrink and they do not print in the middle of the page so that the bottoms can not be cut off.
4. All Provident Funding Documents must be on 8 ½ X 11 – no exceptions

You can tell how they are scanned in and expected to print by reviewing the documents prior to printing so you can prepare your printer accordingly.

Always print a tester page by selecting just one page to print. You can choose the first page or a middle page just by entering the page number to be printed on the print selection page instead of choosing to print “All”. An example of a print screen is shown below. If the page is not printing correctly, is shrinking or too large, you can play with a couple of options:

1. Page Scaling option: Fit to printable area
2. Auto Rotate and Center (try selecting or un-selecting)
3. Choose paper source by PDF paper size (this is a common one to select if you pages are being printed on the correct size paper BUT are being shrunk) By selecting this it auto adjust to a larger size to print properly on the correct size paper.
4. Go to the Properties Tab and be sure you are selecting the correct size paper when printing.
5. See Example of print screen on Page 2

You can try all these options while only printing a test page or two to be sure it’s working before printing the entire package, saving you time, paper and ink which all equals a savings in money.

When all else fails – DO NOT go sign a package that has the tops or bottoms cut off, or documents printed on legal that are shrunk to less than letter size, barely readable, too light or missing pages.  If this occurs, we will have to call and have it done over again.

If you are still having difficulties, please call our office directly for assistance during working hours or use our after hours support.

Often times the documents are scanned over 10.12 X 14.33. You can verify this by looking at the size as indicated on the screen shot on the right hand side. In this case you need to select “Choose paper source by PDF page size” and make sure you’re also set for legal sized paper.

We hope these tips will help you to print your edocs and avoid delays and duplicate signings.

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